Privacy Policy

1. Introduction

1.1 We, Musicmanta Ltd, are committed to safeguarding the privacy of our website visitors, service users, and individual customers.

1.2 This policy applies where we act as a data controller with respect to your personal data, meaning we determine the purposes and means of processing that data.

1.3 Our website incorporates privacy controls, allowing you to manage your personal data. You can access these controls via our email newsletter's double opt-in and cookie control on each web page.

1.4 We use cookies on our website, and we will ask for your consent when you first visit our site. More details are provided in Sections 9-12.1.5 For more information about us, see Section 14.

2. Credit

2.1    This document was created using a template from Docular.

3. Data that we collect

3.1    In this Section 3 we have set out the general categories of personal data that we process.

3.2    We may process data enabling us to get in touch with you ("contact data").The contact data may include your name, email address, telephone number, and/or postal address. The source of the contact data is information you provide. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.

3.3    We may process your website user account data ("account data"). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is information you provide, although some elements of the account data may be generated by our website. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.

3.4    We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

3.5    We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

3.6    We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographic allocation, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system Google Analytics.

4. Legal bases for processing

4.1    In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.

4.2    Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods and services, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.

4.3    Publications - We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent.

4.4    Relationships and communications - We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, and individual customers, the maintenance of relationships, and the proper administration of our website, services and business.

4.5    Direct marketing - We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent.

4.6    Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business.

4.7    Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

4.8    Security- We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

4.9    Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

4.10  Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

4.11  Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

5. Disclosing data to others

5.1    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

5.2    We use Webflow as our website provider. Your personal data held in our website database will be stored on their servers at our hosting services providers at webflow.com. Their Privacy Notice is available on the Webflow website.

5.3    We use Mailchimp to manage our email marketing subscriber list and to send emails to our subscribers. Mailchimp is a third-party provider, which may collect and process your data using industry standard technologies to help us monitor and improve our newsletter. Mailchimp's Privacy Policy is available at Intuit. You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.

5.4    In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

6. International transfers

6.1    In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).

6.2    The hosting facilities for our website are provided by Amazon Web Services through webflow, and are situated in a variety of countries including the United States. Transfers to the United States will be protected by appropriate safeguards, details of which can be obtained in the Data Processing Agreement.

6.3    The hosting facilities for our email marketing are operated by Mailchimp and are situated in the United States. Transfers to the United States will be protected by appropriate safeguards, details of which can be obtained in Mailchimp's Data Processing Addendum.

6.4    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

7. Retaining and deleting personal data

7.1    This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

7.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3    We will retain your personal data as follows:

(a)    contact data will be retained for a minimum period of 1 month following the date of the most recent contact between you and us, and for a maximum period of 26 months following that date;

(b)    account data will be retained for a minimum period of 1 week following the date of closure of the relevant account, and for a maximum period of 13 months following that date;

(c)    transaction data will be retained for a minimum period of 1 month following the date of the transaction, and for a maximum period of 26 months following that date;

(d)    communication data will be retained for a minimum period of 1 month following the date of the communication in question, and for a maximum period of 26 months following that date;

(e)    usage data will be retained for 26 months following the date of collection;

7.4    Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

8. Your rights

8.1    In this Section 8, we have listed the rights that you have under data protection law.

8.2    Your principal rights under data protection law are:

(a)    the right to access - you can ask for copies of your personal data;

(b)    the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c)    the right to erasure - you can ask us to erase your personal data;

(d)    the right to restrict processing - you can ask us to restrict the processing of your personal data;

(e)    the right to object to processing - you can object to the processing of your personal data;

(f)    the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

(g)    the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

(h)    the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

8.3    These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting the ICO.

8.4    You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

8.5 Our website is not intended for children under 13 years of age, and we do not knowingly collect personal data from children under 13. If we learn we have collected or received personal data from a child under 13 without verification of parental consent, we will delete that information.

9. About cookies

9.1    A cookie is a file containing an identifier (a string of letters and numbers)that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3    Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

10. Data Security Measures

10.1 We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

11. Cookies that we use

11.1  We use cookies for the following purposes:

(a) authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website.

(b) shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website.

(c) personalisation - we use cookies to store information about your preferences and to personalise our website for you.

(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.

(e) advertising - we use cookies to help us to display advertisements that will be relevant to you.

(f) analysis - we use cookies to help us to analyse the use and performance of our website and services.

(g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally, and specific opt ins you make.

13. Cookies used by our service providers

13.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

13.2 We use Plausible Analytics to gather information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Plausible's use of information by visiting their privacy policy at Plausible's Data Policy.

14. Managing cookies

14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) Google Chrome;

(b) Firefox;

(c) Opera;

(d) Internet Explorer;

(e) Safari; and

(f) Edge.

14.2 Blocking all cookies will have a negative impact upon the usability of many websites.

14.3 If you block cookies, you will not be able to use all the features on our website.

15. Third-Party Links

15.1 Our website may contain links to third-party websites. These websites have their privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before submitting any personal data to these websites.

16. Amendments

16.1 We may update this policy from time to time by publishing a new version on our website.

16.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

16.3 We may notify you of significant changes to this policy by email.

17. Our details

17.1 This website is owned and operated by musicmanta ltd (company number 14600965).

17.2 You can contact us by using the contact form or at our registered office address: 85 Great Portland Street, London, England, W1W 7LT.